DESIGN MANAGEMENT PROTOCOL (MINOR PROJECT)

Week 6 - Week 14

See Zi Yi (0340094)

Minor Project

Design Management Protocol

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INSTRUCTIONS

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Week 6

We worked on our customer journey map and below are our results.

Customer Journey Map

Upon identifying our touchpoints, we delegated our tasks to one another. Kelly and I were responsible for creating the website. To begin with, I did some research according to each stage of the customer journey map.

Research 1

Research 2

Research 3

Then, we listed down the sections and pages needed, together with the flowchart.

Pages and Sections Needed

Flowchart

Wireframe

However, we were advised to revise our information architecture (IA). I have never heard of this term before hence I Googled it for more information.

Information Architecture Example

Kelly and I revised our information architecture and below is the landing page. We have decided to use a single-page layout where its flow would follow our customer journey map.

Information Architecture

Then, we created our wireframe.

Wireframe (1st Attempt)

Then, we colored it.

Landing page (2nd Attempt)

Mr Mike requested us to revise our wireframe again and pointed out that it was too hard-sell. Below is our revised wireframe.

Wireframe (3rd Attempt)

Real-time Online Support

More revisions were made as shown below.

Landing Page (4th Attempt)

Landing Page (5th Attempt)

Landing Page (6th Attempt)

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Final Submission for Minor Project Landing Page

Below is my final submission for the Minor Project Landing Page which comprises all the final outcomes of the attempts in a PDF format.

Landing Page (Final Outcome)

Real-time Online Support (Final Outcome)